Question 1

Who does Impoundly serve?

Accepted Answer

Impoundly serves property managers, property owners, developers, and homeowners associations (HOAs) coordinating private-property towing, along with towing operators that provide those services.

Question 2

How much does Impoundly cost?

Accepted Answer

Property managers are never charged: the property-manager portal is free and no card is required. Founding towing operators (the first 25 approved companies) get 60 days free, then $99/month, billed monthly. Applying is free and no card is collected during the application.

Question 3

When will I be charged?

Accepted Answer

Only towing operators can be charged, and only after they choose to start the membership and enter a card on Stripe checkout. The first $99 charge happens after the 60-day free trial ends, then every month after that until you cancel. Impoundly never bills through your phone carrier or mobile account.

Question 4

How do I cancel?

Accepted Answer

Go to Dashboard → Operator membership → Manage billing or cancel. Cancel any time before day 60 and you pay nothing; cancel later and no further monthly charges are made.

Question 5

How does Impoundly coordinate property and operator matching?

Accepted Answer

Impoundly uses market, state, and local-jurisdiction context to coordinate operator matching. Local availability varies, and an application or listing does not guarantee a match or towing work.

Question 6

What does compliance document review cover?

Accepted Answer

Verification workflows can include licenses, permits, and insurance documents. Document review statuses are informational; they are not legal advice, legal approval, a determination of compliance, or a guarantee that a provider meets every applicable requirement. Property users should make their own appropriate review.

Question 7

How do digital contracts fit into the property and operator workflow?

Accepted Answer

A contract workflow can carry selected bid terms into a contract draft and pair it with a jurisdiction-aware checklist. These tools support coordination; Impoundly does not determine whether a contract is legally sufficient or promise a particular legal outcome.

Question 8

What can a documented workflow include?

Accepted Answer

Depending on the workflow, records can include a property brief, contract and checklist information, impound logs, status history, supporting evidence, and closure details when recorded.